Reseller Hosting Service

The Reseller Hosting Service focuses mainly on customer service. It provides the necessary tools that are customized into a web hosting package based on the needs of the businesses of the customers.

Common Reseller Hosting Services

Customer Support 24/7/365
The reseller hosting offers customer support 24/7/365 based on customer to employee ratio or CE ration as a benchmark. This service helps in running the customer website all the time. Some reseller hosting services offer live chat through which the customers can get their questions answered almost immediately with quick response time.

Real-time access to Server
The real time access is another important reseller hosting service. This helps to provide unlimited access to customer’s own operating system, software and database application, etc.

Money back guarantee
The reseller hosting provides money back guarantee and this allows the customer to find another host when he is unhappy with the services.

Toll Free Customer Support Phone Number
There are separate telephone lines allotted for customer queries, sales, service and technical support. This helps to answer many customer-specific dial-up problems such as slow connection, download times, web site accessibility and many computer related issues. Even FAQ offered by the reseller hosting provides extensive knowledge base.

Domain Management
The domain management includes many reseller hosting services such as the domain name registration, the sub domain maintenance, the multiple domain hosting, the domain monitoring, the domain backordering, the domain name forwarding, the parked domains and the domain appraisal services.

Site Statistics
Site statistics is a reseller hosting service that is probably the most important for most companies with a website as a gauge for how they are performing. It helps to know how many hits they are getting on each page, the time users are spending on each page, the keywords which are leading the users to the site and from which search engines to their site. These kinds of statistics are not only important for marketing and sales but also for IT as well.

Customized solutions and feature reseller web hosting services

There are many customized feature reseller hosting services offered by the hosting providers. Some of them are:

• Web Browser Service - This reseller hosting service provides an interface Control Panel to administer the web host account. This Control Panel service allows configuring most aspects of customer accounts easily.
  
  
• FTP Service - FTP service helps to transfer files to and from the server. It is used to upload and download files. The FTP client service allows viewing the server folders and files in the web host account as if they were the files and the folders on the user’s own computer.
  
  
• Mail Service - The mail reseller hosting service includes POP (Post Office Protocol) and and SMTP (Simple Mail Transfer Protocol) services. POP helps to receive emails in the mailbox and SMTP helps to send and receive emails. There also many email client services such as the Outlook Express, the Eudora and Web based mail clients like the Hotmail.
  
  
• Database Service - This helps to gather data from different users of the site. It also helps the customers to search and view the data in different and dynamic ways.
  
  
• Web site/page Editor - Through Microsoft FrontPage technology, the reseller hosting allows the editing of WebPages over HTTP (Hypertext Transfer Protocol).
  
  
• ECommerce Tools - The ECommerce tools will help the customers to set up the infrastructure for their online revenue streams by allowing them to manage an inventory of goods and processing credit card and PayPal purchases.